Skip to main content

Managing Users

Monitor and manage users who interact with your chatbot.

View All Users​

  1. Open your chatbot
  2. Go to "Users"
  3. See the list of all users

User Information​

For each user, you can see:

FieldDescription
EmailUser's email address
NameDisplay name (if provided)
StatusActive, Pending, Disabled
RoleAdmin or Regular
Last ActiveMost recent activity
SessionsNumber of chat sessions
NetworkMasked IP address (open-access chatbots only)
QuestionsTotal question count from analytics
Last SeenMost recent visit timestamp

Network Visibility​

For open-access chatbots (no authentication required), each user row displays inline network badges:

  • Network badge — Shows the user's masked IP address (e.g., 192.168.x.x)
  • Question count — Total questions asked by that user
  • Last seen — When the user was last active

This information loads automatically from your chatbot's analytics endpoint. If the badges show "Network unavailable (redeploy chatbot)", you need to redeploy the chatbot to enable this feature.

note

Network visibility is only available for open-access chatbots. Authenticated chatbots show user identity directly via their login credentials.

User Status​

StatusDescription
ActiveCan access the chatbot
PendingInvited but hasn't logged in
DisabledAccess revoked

Changing User Role​

  1. Find the user in the list
  2. Click on their row
  3. Change Role dropdown
  4. Click "Save"

Disabling a User​

Revoke access without deleting:

  1. Find the user
  2. Click "Disable"
  3. Confirm the action

Disabled users:

  • Cannot access the chatbot
  • Remain in your user list
  • Can be re-enabled later

Re-enabling a User​

  1. Find the disabled user
  2. Click "Enable"
  3. Access is restored

Deleting a User​

Permanently remove a user:

  1. Find the user
  2. Click "Delete"
  3. Confirm deletion
warning

This permanently deletes the user and their session history.

Viewing User Sessions​

See a user's chat history:

  1. Click on the user
  2. Go to "Sessions" tab
  3. View past conversations

Bulk Actions​

Manage multiple users at once:

  1. Select users using checkboxes
  2. Choose action from dropdown:
    • Disable selected
    • Enable selected
    • Change role
    • Delete selected
  3. Confirm the action

Filtering and Searching​

Find users quickly:

  • Search - By name or email
  • Filter by status - Active, Pending, Disabled
  • Filter by role - Admin, Regular
  • Sort - By name, date, activity

Exporting User List​

Export users for reporting:

  1. Click "Export"
  2. Choose format (CSV, Excel)
  3. Download the file