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Managing Users

Monitor and manage users who interact with your chatbot.

View All Users​

  1. Open your chatbot
  2. Go to "Users"
  3. See the list of all users

User Information​

For each user, you can see:

FieldDescription
EmailUser's email address
NameDisplay name (if provided)
StatusActive, Pending, Disabled
RoleAdmin or Regular
Last ActiveMost recent activity
SessionsNumber of chat sessions

User Status​

StatusDescription
ActiveCan access the chatbot
PendingInvited but hasn't logged in
DisabledAccess revoked

Changing User Role​

  1. Find the user in the list
  2. Click on their row
  3. Change Role dropdown
  4. Click "Save"

Disabling a User​

Revoke access without deleting:

  1. Find the user
  2. Click "Disable"
  3. Confirm the action

Disabled users:

  • Cannot access the chatbot
  • Remain in your user list
  • Can be re-enabled later

Re-enabling a User​

  1. Find the disabled user
  2. Click "Enable"
  3. Access is restored

Deleting a User​

Permanently remove a user:

  1. Find the user
  2. Click "Delete"
  3. Confirm deletion
warning

This permanently deletes the user and their session history.

Viewing User Sessions​

See a user's chat history:

  1. Click on the user
  2. Go to "Sessions" tab
  3. View past conversations

Bulk Actions​

Manage multiple users at once:

  1. Select users using checkboxes
  2. Choose action from dropdown:
    • Disable selected
    • Enable selected
    • Change role
    • Delete selected
  3. Confirm the action

Filtering and Searching​

Find users quickly:

  • Search - By name or email
  • Filter by status - Active, Pending, Disabled
  • Filter by role - Admin, Regular
  • Sort - By name, date, activity

Exporting User List​

Export users for reporting:

  1. Click "Export"
  2. Choose format (CSV, Excel)
  3. Download the file