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Data Residency

Control the geographic location of your data for compliance requirements.

Overview​

WizChat offers data residency options to help you meet regulatory requirements like GDPR.

Available Regions​

RegionLocationCode
United StatesUS East (Virginia)us-east-1
EuropeEU West (Frankfurt)eu-west-1

Selecting a Region​

When creating a chatbot:

  1. Go to "Create Chatbot"
  2. Under "Advanced Settings"
  3. Select "Data Region"
  4. Choose your region
  5. Click "Create"
warning

Data region cannot be changed after chatbot creation.

What's Stored in Region​

All chatbot data stays in your selected region:

  • Uploaded documents
  • Processed embeddings
  • User data
  • Conversation history
  • Analytics data

GDPR Compliance​

For EU data subjects, use the EU region to ensure:

  • Data stored in EU
  • Processing in EU
  • Compliant with GDPR requirements

Data Processing​

ComponentLocation
Document storageSelected region
Vector databaseSelected region
User databaseSelected region
AI processingMay vary by model

AI Model Processing​

AI model calls may be processed in different regions depending on the provider:

Model ProviderProcessing Location
OpenAIUS
AnthropicUS
EU-only modelsEU

For strict EU-only processing, use EU-hosted models or enable Zero Data Retention mode.

Zero Data Retention (ZDR)​

For maximum privacy, enable ZDR mode:

  • No data sent to AI providers is retained
  • Queries not used for model training
  • See ZDR documentation

Account-Level Region​

Set a default region for all new chatbots:

  1. Go to "Settings" > "Security"
  2. Set "Default Region"
  3. Click "Save"

Compliance Certifications​

WizChat maintains:

  • SOC 2 Type II
  • GDPR compliance
  • HIPAA compliance (Business plans)
  • ISO 27001

Data Transfer​

If you need to move data between regions:

  1. Export data from current chatbot
  2. Create new chatbot in target region
  3. Import data
note

This creates a new chatbot with a new ID.