Skip to main content

Query Analytics

Understand how users interact with your chatbot.

Overview Dashboard​

  1. Open your chatbot
  2. Go to "Analytics"
  3. View the overview dashboard

Key Metrics​

Query Volume​

MetricDescription
Total queriesAll queries in period
Unique usersDistinct users who queried
Queries per userAverage queries per user
Peak hoursBusiest times

Query Success​

MetricDescription
AnsweredQuestions successfully answered
No answerQuestions without relevant content
ErrorsFailed queries
Success ratePercentage answered successfully

View query patterns over time:

  • Daily/weekly/monthly trends
  • Hour-of-day distribution
  • Day-of-week patterns
  • Seasonal trends

Top Questions​

See the most common questions:

  1. Go to "Analytics" > "Top Questions"
  2. View ranked list of queries
  3. See frequency and trends

Use this to:

  • Identify content gaps
  • Improve documentation
  • Add suggested questions

Search through query history:

  1. Go to "Analytics" > "Queries"
  2. Use search and filters
  3. Find specific queries

Filters:

  • Date range
  • User
  • Status (answered, failed)
  • Contains text

Query Details​

Click on any query to see:

  • Full question text
  • Response provided
  • Sources used
  • Response time
  • User information (if authenticated)

Unanswered Questions​

Find queries without good answers:

  1. Go to "Analytics" > "Unanswered"
  2. Review questions
  3. Identify content to add

Use this to improve your knowledge base.

Response Time​

Monitor response performance:

MetricDescription
AverageMean response time
P50Median response time
P9595th percentile
P9999th percentile

Exporting Data​

Export query data:

  1. Go to "Analytics"
  2. Click "Export"
  3. Select date range
  4. Choose format (CSV, JSON)
  5. Download