Query Analytics
Understand how users interact with your chatbot.
Overview Dashboard
- Open your chatbot
- Go to "Analytics"
- View the overview dashboard
Key Metrics
Query Volume
| Metric | Description |
|---|---|
| Total queries | All queries in period |
| Unique users | Distinct users who queried |
| Queries per user | Average queries per user |
| Peak hours | Busiest times |
Query Success
| Metric | Description |
|---|---|
| Answered | Questions successfully answered |
| No answer | Questions without relevant content |
| Errors | Failed queries |
| Success rate | Percentage answered successfully |
Query Trends
View query patterns over time:
- Daily/weekly/monthly trends
- Hour-of-day distribution
- Day-of-week patterns
- Seasonal trends
Top Questions
See the most common questions:
- Go to "Analytics" > "Top Questions"
- View ranked list of queries
- See frequency and trends
Use this to:
- Identify content gaps
- Improve documentation
- Add suggested questions
Query Search
Search through query history:
- Go to "Analytics" > "Queries"
- Use search and filters
- Find specific queries
Filters:
- Date range
- User
- Status (answered, failed)
- Contains text
Query Details
Click on any query to see:
- Full question text
- Response provided
- Sources used
- Response time
- User information (if authenticated)
Unanswered Questions
Find queries without good answers:
- Go to "Analytics" > "Unanswered"
- Review questions
- Identify content to add
Use this to improve your knowledge base.
Response Time
Monitor response performance:
| Metric | Description |
|---|---|
| Average | Mean response time |
| P50 | Median response time |
| P95 | 95th percentile |
| P99 | 99th percentile |
Exporting Data
Export query data:
- Go to "Analytics"
- Click "Export"
- Select date range
- Choose format (CSV, JSON)
- Download