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Frequently Asked Questions

Answers to common questions about WizChat.

General​

What is WizChat?​

WizChat is a platform for creating AI-powered chatbots that answer questions from your own documents and data. Upload PDFs, crawl websites, or connect databases, and your chatbot provides accurate answers grounded in your content.

How is WizChat different from ChatGPT?​

ChatGPT uses general knowledge. WizChat uses your knowledge base. Your chatbot only answers from documents you provide, ensuring accurate, relevant responses specific to your business.

Do I need technical skills to use WizChat?​

No. WizChat is designed for non-technical users. You can create, configure, and deploy chatbots without any coding. API access is available for developers who want deeper integration.

What AI models does WizChat support?​

WizChat supports multiple models:

  • OpenAI: GPT-4o, GPT-4 Turbo, GPT-3.5
  • Anthropic: Claude 3.5 Sonnet, Claude 3 Opus
  • And more depending on your plan

Documents & Knowledge Base​

What file types can I upload?​

  • Documents: PDF, DOCX, TXT, MD
  • Spreadsheets: XLSX, CSV
  • Images: PNG, JPG, WEBP (with OCR)
  • Videos: MP4, AVI, MOV, MKV, WebM, WMV, YouTube links

How large can my files be?​

File limits depend on both your plan and file type.

Effective per-file limit = min(plan limit, file-type hard limit)

Plan base per-file limits:

  • Free: 25 MB
  • Starter: 200 MB
  • Pro: 500 MB
  • Pro+: 1 GB
  • Business: 2 GB
  • Enterprise: 5 GB

File-type hard limits:

  • PDF: 500 MB
  • CHM: 350 MB
  • Excel/CSV: 200 MB
  • Video: 1 GB
  • Image: 50 MB
  • Other documents: 500 MB

See Subscription Plans for the full matrix.

How does the chatbot find answers in my documents?​

WizChat uses Retrieval-Augmented Generation (RAG). Your documents are processed into searchable chunks. When a user asks a question, relevant chunks are retrieved and sent to the AI model, which generates an answer based on that content.

Can I update documents after uploading?​

Yes. You can replace documents with new versions. The old content is replaced with the new, and your chatbot immediately uses the updated information.

Pricing & Billing​

What plans are available?​

PlanPriceAI BudgetChatbots
Free$0$5 lifetime1
Starter$20/mo$20/mo5
Pro$50/mo$50/moUnlimited
Pro+$100/mo$100/moUnlimited
Business$200/mo$200/moUnlimited
EnterpriseCustomUnlimitedUnlimited

Is there a free plan?​

Yes. The free plan includes:

  • 1 chatbot (can delete and redeploy)
  • $5 lifetime AI budget (never resets)
  • 100 MB storage

The free plan budget is a lifetime grant to help you try WizChat. When your budget runs out, upgrade to a paid plan to continue.

How does billing work?​

WizChat uses cost-based billing. Instead of counting queries, we track actual AI costs:

  • Different AI models have different costs per token
  • Complex queries with more context cost more
  • Simple queries cost less
  • You pay for what you actually use

This is fairer because a simple greeting doesn't cost the same as a detailed analysis.

Does the free plan budget reset monthly?​

No. The free plan has a lifetime $5 budget that never resets. Once depleted, you must upgrade to continue.

When does my paid plan budget reset?​

Your budget resets on your personal billing date — the same day of the month you subscribed. For example, if you signed up on the 15th, your budget resets on the 15th of every month. This is not tied to the 1st of the month.

You can see your exact reset date on your Dashboard.

What happens if I run out of budget?​

Free Plan: Your chatbots are paused. Upgrade to a paid plan to continue.

Starter/Pro/Pro+/Business:

  • Your budget resets automatically on your next billing date
  • You can purchase top-ups anytime to add budget immediately
  • Chatbots are paused until budget is available

Enterprise:

  • Budget behavior is contract-based (typically uncapped)

Can I change plans anytime?​

Yes. Upgrades take effect immediately. Downgrades take effect at the end of your billing period.

What are top-ups?​

Top-ups let you purchase additional AI budget if you run out before your monthly reset. Available on Starter, Pro, Pro+, and Business plans.

Teams & Sharing​

How do I collaborate with my team?​

  1. Create a team
  2. Invite members via email
  3. Share chatbots with the team
  4. Team members can view/edit based on their role

What are the team roles?​

  • Owner: Full control, manages billing
  • Admin: Manages team and chatbots
  • Member: Uses shared chatbots

Can I share a chatbot without creating a team?​

Yes. You can share chatbots with individual users by email without requiring a formal team.

How many team members can I have?​

PlanTeam Seats
Free-
Starter-
Pro-
Pro+5
Business20
EnterpriseUnlimited

Security & Privacy​

Is my data secure?​

Yes. WizChat uses:

  • AES-256 encryption at rest
  • TLS 1.3 encryption in transit
  • SOC 2 Type II certified infrastructure
  • Regular security audits

Where is my data stored?​

You can choose between US and EU data regions. All data (documents, embeddings, conversations) stays in your selected region.

Is WizChat GDPR compliant?​

Yes. WizChat is GDPR compliant. For EU data subjects, use the EU data region. You can also enable Zero Data Retention mode for maximum privacy.

Does the AI learn from my data?​

By default, your data may be used by AI providers per their policies. Enable Zero Data Retention (ZDR) mode to ensure your data is not retained or used for training.

Deployment​

How do I embed my chatbot on a website?​

Add the provided JavaScript snippet to your website:

<script src="https://wizchat.app/embed/YOUR_CHATBOT_ID.js"></script>

Or use an iframe embed for more control.

Can I use my own domain?​

  • Subdomains: Available on all plans (yourbot.wizchat.app)
  • Custom domains: Available on Pro and above (chat.yourcompany.com)

Can I customize the appearance?​

Yes. You can customize:

  • Logo and colors
  • Chat bubble style
  • Welcome message
  • Suggested questions

Can I remove the "Powered by ChatFactory" branding?​

Yes, on Pro plans and above. Free and Starter plans display the branding.

Integrations​

What is MCP?​

MCP (Model Context Protocol) is a standard that lets your chatbot connect to external tools like databases, CRMs, and APIs. Your chatbot can query Salesforce, run SQL queries, or use custom integrations.

Which integrations are available?​

Built-in integrations include:

  • Salesforce
  • Atlassian (Jira, Confluence)
  • PostgreSQL
  • Weather
  • Calculator

You can also add custom MCP servers.

Support​

How do I get help?​

Is there a status page?​

Yes. Check status.wizchat.com for service status and incident updates.