Subscription Plans
Choose the plan that fits your needs.
Plan Comparison
| Feature | Free | Starter | Pro | Pro+ | Business | Enterprise |
|---|---|---|---|---|---|---|
| Price | $0 | $20/mo | $50/mo | $100/mo | $200/mo | Custom |
| AI Budget | $5 one-time | $20/mo | $50/mo | $100/mo | $200/mo | Unlimited |
| Chatbots | 1 | 5 | Unlimited | Unlimited | Unlimited | Unlimited |
| Storage | 100 MB | 1 GB | 4 GB | 10 GB | 20 GB | Unlimited |
| Custom Domain | - | - | Yes | Yes | Yes | Yes |
| Remove Branding | - | - | Yes | Yes | Yes | Yes |
| Top-ups | - | Yes | Yes | Yes | Yes | - |
| Team Seats | - | - | - | 5 | 20 | Unlimited |
| Support | Community | Priority | Priority | Dedicated | Dedicated | |
| Chat Retention | 30 days | 90 days | 180 days | 365 days | 365 days | Unlimited |
| File Upload Retention | 3 days | 7 days | 14 days | 30 days | 30 days | Unlimited |
| Knowledge Scopes | - | - | - | - | Yes | Yes |
| SLA | - | - | - | - | - | Yes |
| SSO/SAML | - | - | - | - | - | Yes |
Free Plan
Get started with a lifetime $5 credit:
- 1 chatbot (can delete and redeploy)
- $5 lifetime AI budget (never resets)
- 100 MB storage
- 30-day chat history / 3-day file upload retention
- Basic features
- Community support
- WizChat subdomain hosting
Perfect for trying out WizChat. When your credit runs out, upgrade to a paid plan to continue.
The free plan budget is a lifetime grant. Unlike paid plans, it does not reset or renew. Once depleted, you must upgrade to continue using your chatbots.
Starter Plan
For individuals and small projects:
- 5 chatbots
- $20/month AI budget (resets each billing cycle)
- 1 GB storage
- 90-day chat history / 7-day file upload retention
- Top-up credits available
- Email support
$20/month
Pro Plan
For growing businesses:
- Unlimited chatbots
- $50/month AI budget (resets each billing cycle)
- 4 GB storage
- 180-day chat history / 14-day file upload retention
- Custom domains
- Remove "Powered by ChatFactory" branding
- MCP integrations
- Priority support
$50/month
Pro+ Plan
For teams that need more:
- Everything in Pro
- $100/month AI budget (resets each billing cycle)
- 10 GB storage
- 365-day chat history / 30-day file upload retention
- 5 team seats included
- Priority support
$100/month
Business Plan
For larger organizations:
- Unlimited chatbots
- $200/month AI budget (resets each billing cycle)
- 20 GB storage
- 365-day chat history / 30-day file upload retention
- 20 team seats included
- Full MCP integrations
- Custom domains
- Dedicated support
$200/month
Enterprise
For organizations with custom needs:
- Unlimited AI budget
- Unlimited storage
- Unlimited data retention
- Unlimited team seats
- AI Gateway BYOK — Use your own API keys with zero markup
- On-premise options
- SLA guarantees
- Dedicated success manager
- Custom integrations
Contact sales for pricing.
Understanding AI Budget
WizChat uses cost-based billing rather than query-based. Your AI budget is consumed based on actual AI usage costs:
- Different AI models have different costs per token
- Complex queries with more context cost more
- Simple queries cost less
- You can monitor your spending in real-time
This model is fairer than query-based billing because you pay for what you actually use.
* Starter, Pro, Pro+, and Business tiers apply a 32% platform markup on raw AI API costs. Enterprise plans use custom pricing terms.
Your Billing Cycle
Your AI budget resets based on your personal billing cycle — the date you subscribed, not the 1st of the month.
For example, if you subscribe to the Pro plan on January 15th, your billing cycle runs from the 15th of each month to the 14th of the next month. Your $50 budget resets every January 15th, February 15th, March 15th, and so on.
You can always see your exact reset date on your Dashboard or in "Settings" > "Usage".
Budget Behavior
| Plan Type | Budget Behavior |
|---|---|
| Free | Lifetime $5 credit — never resets |
| Starter/Pro/Pro+/Business | Budget resets on your personal billing date each month |
| Enterprise | Contract-based (typically uncapped) |
What Happens When Budget Runs Out
- Free Plan: Chatbots are paused. Upgrade to continue.
- Starter/Pro/Pro+/Business: Chatbots are paused until budget resets, or purchase a top-up.
- Enterprise: Budget behavior is contract-based (typically uncapped).
Storage
Storage includes:
- Uploaded documents (PDFs, DOCX, etc.)
- Crawled web pages
- Video transcripts
- Processed embeddings
File Upload Size Limits
Per-file upload limits are enforced by both plan and file type.
Effective per-file limit = min(plan limit, file-type limit)
Plan per-file limits
| Plan | Max file size |
|---|---|
| Free | 25 MB |
| Starter | 200 MB |
| Pro | 500 MB |
| Pro+ | 1 GB |
| Business | 2 GB |
| Enterprise | 5 GB |
File-type hard limits
| File type | Max file size |
|---|---|
| 500 MB | |
| CHM | 350 MB |
| Excel/CSV | 200 MB |
| Video | 1 GB |
| Image | 50 MB |
| Other documents | 500 MB |
If your plan allows a larger file than a file-type hard limit, the file-type limit still applies. Example: Enterprise allows up to 5 GB per file, but image uploads are still capped at 50 MB.
Team Seats
Team members can access shared chatbots based on their role (Owner, Admin, Member).
Changing Plans
Upgrade
- Go to "Settings" > "Billing"
- Click "Change Plan"
- Select the new plan
- Confirm and pay
Upgrades take effect immediately. You're charged the prorated difference.
Downgrade
- Go to "Settings" > "Billing"
- Click "Change Plan"
- Select the lower plan
- Confirm the change
Downgrades take effect at the end of your billing period.
Ensure you're within the new plan's limits before downgrading.