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Usage Tracking

Monitor your AI budget usage to stay informed about your spending.

How Billing Works​

WizChat uses cost-based billing. Instead of counting queries, we track the actual AI costs incurred by your chatbot conversations:

  • Each AI model has different costs per token
  • More complex conversations cost more
  • Simple queries cost less
  • You only pay for what you actually use

For Starter, Pro, Pro+, and Business tiers, usage applies a 32% platform markup on raw model API costs.

This is fairer than query-based billing because a simple "hello" doesn't cost the same as a detailed analysis.

Viewing Usage​

  1. Go to "Dashboard" to see the usage overview card
  2. Or go to "Settings" > "Usage" for detailed metrics

You'll see:

  • Current AI cost this period
  • Budget remaining
  • Cost percentage used
  • Chatbots created

Free Plan vs Other Plans​

Free Plan​

The free plan gives you a lifetime $5 AI budget:

  • Tracks usage from account creation — never resets
  • Once depleted, chatbots are paused
  • Upgrade to a paid plan to continue
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Free plan budget is a lifetime credit. It does not renew. Plan accordingly.

Starter, Pro, Pro+, and Business Plans​

These plans have monthly recurring budgets that reset on your personal billing date:

PlanMonthly Budget
Starter$20/month
Pro$50/month
Pro+$100/month
Business$200/month

How your billing cycle works:

Your budget resets on the same date you originally subscribed — not the 1st of the month. For example, if you signed up on March 10th, your budget resets every month on the 10th.

  • Unused budget does not roll over to the next cycle
  • You can purchase top-ups anytime if you need more before your reset date
  • Your exact reset date is shown on your Dashboard
tip

You can check your current billing period and reset date anytime in "Settings" > "Usage".

Enterprise plans use contract-based budget terms (typically uncapped).

Usage Metrics​

AI Budget​

MetricDescription
Current CostAI costs incurred this billing period
Budget LimitYour plan's AI budget
RemainingBudget left to use
PercentageHow much of your budget is used

Storage​

MetricDescription
DocumentsSpace used by uploads
Web pagesSpace used by crawled content
VideosSpace used by transcriptions
TotalCombined storage used

Usage by Chatbot​

See which chatbots consume the most AI budget:

  1. Go to "Analytics" > "Costs"
  2. View per-chatbot breakdown
  3. Identify high-usage chatbots

Usage History​

View historical usage:

  1. Go to "Settings" > "Usage"
  2. Click "History"
  3. Select date range
  4. View trends over time

Usage Alerts​

Get notified before hitting limits:

  1. Go to "Settings" > "Notifications"
  2. Enable usage alerts
  3. Set thresholds (e.g., 80%, 90%, 100%)

Alert channels:

  • Email
  • In-app notification
  • Webhook (Business plans)

What Happens at Limits​

Budget Limit Reached​

Free Plan:

  • Chatbots are paused for new conversations
  • Existing conversations can continue briefly
  • Upgrade to a paid plan to restore service

Starter/Pro/Pro+/Business:

  • Chatbots are paused until:
    • Budget resets on your next Stripe billing date, OR
    • You purchase a top-up
  • Users see a friendly limit message

Enterprise:

  • Budget behavior is contract-based (typically uncapped)

Storage Limit Reached​

When you reach storage limit:

  • New uploads are blocked
  • Existing content remains accessible
  • Delete content or upgrade to continue
  • Per-file upload caps also apply by plan and file type

See Subscription Plans for per-file limits.

Top-Up Credits​

If you run out of budget before your reset date on Starter, Pro, Pro+, or Business, purchase a top-up:

  1. Go to "Settings" > "Billing"
  2. Click "Buy Top-Up"
  3. Select a package
  4. Budget is added immediately

Top-up balance is used after your monthly budget is depleted.

See Top-Up Credits for details.

Reducing AI Costs​

Optimize Conversations​

  • Use efficient system prompts
  • Configure appropriate context limits
  • Choose cost-effective AI models for simple use cases

Reduce Storage​

  • Delete unused documents
  • Remove old web crawls
  • Compress large files before uploading
  • Archive unused chatbots

Team Usage​

For team accounts, view usage by member:

  1. Go to "Teams" > "Usage"
  2. See per-member breakdown
  3. Identify usage patterns

Exporting Usage Data​

Export usage data for reporting:

  1. Go to "Settings" > "Usage"
  2. Click "Export"
  3. Select date range
  4. Download CSV