Top-Up Credits
Purchase additional AI budget when you need more than your plan includes.
How Top-Ups Work
- Top-ups add budget in USD to your account
- Top-up balance is used after your monthly plan budget is depleted
- Top-up balance does not expire
- Top-ups are available on Starter, Pro, Pro+, and Business plans
WizChat billing is cost-based (not query-based). Budget consumption depends on model/token cost.
For Starter, Pro, Pro+, and Business tiers, budget usage applies the same 32% platform markup used for regular plan budgets.
Purchasing Top-Ups
- Go to "Settings" > "Billing"
- Click "Buy Top-Up"
- Select package
- Complete payment
Top-Up Packages
| Package | You Pay | Budget Added |
|---|---|---|
| Small | $10 | $10 |
| Medium | $25 | $25 |
| Large | $50 | $50 |
Budget Usage Order
When budget is consumed:
- Monthly plan budget is used first
- Then top-up budget is used
Viewing Top-Up Balance
- Go to "Settings" > "Billing"
- See "Top-Up Balance"
- View remaining budget
Top-Up History
View top-up purchases and usage:
- Go to "Settings" > "Billing"
- Open transaction history
- See all transactions
| Transaction | Type |
|---|---|
| Purchase | Budget added |
| Usage | Budget consumed |
| Refund | Budget adjustment |
Team Credits
For teams:
- Team owner purchases top-ups
- Top-up budget is shared across team
- Usage is tracked per member
Refunds
Top-ups are non-refundable but:
- Never expire
- Transfer if you change plans
- Can be used across all chatbots