Top-Up Credits

Purchase additional query credits when you need more than your plan includes.

How Credits Work

• Credits are used when you exceed plan limits
• 1 credit = 1 query
• Credits don't expire
• Used before overage charges apply

Purchasing Credits

1. Go to "Settings" > "Billing"
2. Click "Buy Credits"
3. Select credit amount
4. Complete payment

Credit Packages

Package	Credits	Price	Per Credit
Small	500	$20	$0.04
Medium	2,000	$60	$0.03
Large	5,000	$125	$0.025
XL	10,000	$200	$0.02

Larger packages offer better per-credit pricing.

Credit Usage Order

When you make a query:

1. Plan queries used first
2. Then credits are used
3. Then overage charges (if enabled)

Viewing Credit Balance

1. Go to "Settings" > "Billing"
2. See "Credit Balance"
3. View remaining credits

Credit History

View credit purchases and usage:

1. Go to "Settings" > "Billing"
2. Click "Credit History"
3. See all transactions

Transaction	Type
Purchase	Credits added
Usage	Credits used
Refund	Credits returned

Auto-Refill

Automatically purchase credits when balance is low:

1. Go to "Settings" > "Billing"
2. Click "Auto-Refill"
3. Set minimum balance threshold
4. Select refill package
5. Enable auto-refill

Example:

• Threshold: 100 credits
• Refill: Medium package (2,000 credits)
• When balance drops below 100, 2,000 credits are purchased

Credits vs Overage

Feature	Credits	Overage
Pre-paid	Yes	No
Cost	Lower	Higher
Expires	Never	N/A
Budget control	Yes	Less control

We recommend credits for predictable costs.

Team Credits

For teams:

• Team owner purchases credits
• Credits are shared across team
• Usage is tracked per member

Refunds

Credits are non-refundable but:

• Never expire
• Transfer if you change plans
• Can be used across all chatbots

Related

• Subscription Plans
• Usage Tracking
• Invoices