Skip to main content

Usage Reports

Generate comprehensive reports on chatbot usage.

Generating Reports​

  1. Go to "Analytics" > "Reports"
  2. Click "Generate Report"
  3. Configure options:
    • Date range
    • Chatbots to include
    • Metrics to include
  4. Click "Generate"

Report Types​

Summary Report​

High-level overview including:

  • Total queries
  • Unique users
  • Success rate
  • Cost summary
  • Top questions

Detailed Report​

In-depth analysis with:

  • All summary metrics
  • Hour-by-hour breakdown
  • User-level statistics
  • Query-level details
  • Source document usage

Comparison Report​

Compare periods:

  • This month vs last month
  • This quarter vs last quarter
  • Year-over-year

Report Contents​

Query Metrics​

  • Total queries
  • Queries by day/hour
  • Query success rate
  • Average response time
  • Unanswered queries

User Metrics​

  • Unique users
  • New vs returning users
  • Queries per user
  • Session duration
  • User satisfaction (if collected)

Content Metrics​

  • Most used documents
  • Documents never used
  • Content gaps identified
  • Suggested improvements

Cost Metrics​

  • Total AI costs
  • Cost by model
  • Cost by chatbot
  • Cost trends

Scheduled Reports​

Set up automatic reports:

  1. Go to "Analytics" > "Reports"
  2. Click "Schedule Report"
  3. Configure:
    • Report type
    • Frequency (daily, weekly, monthly)
    • Recipients
    • Format (PDF, CSV)
  4. Click "Save"

Report Frequency​

FrequencyDelivery
DailyEvery morning
WeeklyMonday morning
Monthly1st of month

Exporting Reports​

PDF Export​

  • Professional formatting
  • Charts and graphs
  • Ready for presentation

CSV Export​

  • Raw data
  • For further analysis
  • Import into spreadsheets

API Access​

For Business plans:

  • Fetch reports via API
  • Integrate with BI tools
  • Automate reporting

Custom Reports​

Business plans can create custom reports:

  1. Select specific metrics
  2. Add custom filters
  3. Create branded templates
  4. Save for reuse

Sharing Reports​

Share reports with stakeholders:

  1. Generate the report
  2. Click "Share"
  3. Enter email addresses
  4. Add a message
  5. Send

Or download and share manually.