Configuration & Settings
Manage your chatbot's basic configuration options.
Saving changes
On the chatbot's Edit page, changes save automatically — there are no Save buttons for the main settings. When a change is saved, a brief "Saved" confirmation appears. Typed fields (like name, description, and system prompt) save a moment after you stop typing (or when you click away); toggles, dropdowns, and pickers save right away. An empty name is rejected with an inline message and isn't saved.
Important changes ask you to confirm first. Before they apply, a dialog explains the impact and waits for your confirmation — cancelling leaves the setting unchanged and saves nothing. These include:
- Changing the answer model
- Changing the chatbot's status (active, paused, or draft)
- Turning login off, or allowing open sign-up
- Turning Zero Data Retention off
- Turning access protection or JWT sign-in off, or replacing a JWT signing secret
- Increasing how much usage data is collected in the telemetry settings
A few setups still have their own explicit Save or action button — because they call external systems, make destructive changes, or validate several settings as one:
- Video generation — the model, operations, maximum clip length, and spend cap are checked together, so they're saved with Save video settings. The on/off switch saves on its own. See Video generation.
- Single sign-on (SSO) configuration
- Bring-your-own-infrastructure and bring-your-own-key settings
- Redeploy Now — needed only for the handful of changes that require a redeployment (see Redeployment)
Basic Settings
Name and Description
- Name - The display name for your chatbot
- Description - Internal notes about the chatbot's purpose
To update, edit the name or description on the chatbot's Edit page — your change saves automatically (see Saving changes above).
Custom Domain
You can set a custom subdomain for your deployed chatbot:
- Go to "Settings" > "Domain"
- Enter your preferred subdomain
- Click "Save"
The URL format is: https://your-subdomain.wizchat.app
Custom domains (your own domain) require a Business or Enterprise plan.
Status Management
Changing Status
| Action | Result |
|---|---|
| Pause | Temporarily disables the chatbot |
| Resume | Reactivates a paused chatbot |
| Archive | Removes from active list, preserves data |
When to Pause
Pause your chatbot when:
- Making significant updates to the knowledge base
- Updating AI settings
- Performing maintenance
Configuration Options
| Setting | Description | Location |
|---|---|---|
| Name | Display name | General |
| Description | Internal notes | General |
| Domain | Custom subdomain | Domain |
| Status | Active/Paused/Archived | General |
How quickly changes take effect
Most configuration changes apply to your live chatbot within about 5 minutes — no redeployment needed. Your deployed chatbot refreshes its settings on a short interval, so a change you save may not appear on the live chatbot instantly. If a saved change isn't visible right away, give it a few minutes before assuming something is wrong.
The dashboard shows a reminder on the configuration panels that behave this way:
⏱️ Most changes here can take up to ~5 minutes to take effect on your live chatbot.
A few changes instead need a redeployment. When one is required, a redeploy banner appears on the chatbot's Edit page — see Redeployment.