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Videos & YouTube

Add video content to your knowledge base. Videos are transcribed, and the text becomes searchable.

YouTube Videos​

Adding a YouTube Video​

  1. Go to "Knowledge Base"
  2. Click "Add Content" > "YouTube Video"
  3. Paste the YouTube URL
  4. Click "Add"

YouTube Integration​

For adding multiple videos or channels, connect your YouTube account:

  1. Go to "Integrations" > "YouTube"
  2. Click "Connect YouTube"
  3. Authorize WizChat access
  4. Select videos or channels to import

See YouTube Integration for details.

Uploading Video Files​

Supported Formats​

FormatSupport
MP4Full support
WebMFull support
MOVFull support
AVIConverted during upload

Upload a Video​

  1. Go to "Knowledge Base"
  2. Click "Upload Document"
  3. Select your video file
  4. Wait for transcription to complete

Transcription Process​

When you add a video:

  1. Upload/Fetch - Video is uploaded or fetched from YouTube
  2. Audio extraction - Audio track is extracted
  3. Transcription - Speech-to-text processing
  4. Embedding - Transcript is processed for search

Transcription Quality​

Factors affecting quality:

  • Audio clarity
  • Speaker accents
  • Background noise
  • Language

File and Duration Limits​

PlanMax File SizeMax Duration
Free100 MB10 minutes
Starter500 MB30 minutes
Pro2 GB2 hours
Business5 GBUnlimited

Viewing Transcripts​

  1. Go to "Knowledge Base"
  2. Click on the video document
  3. View the full transcript
  4. Edit if needed

Editing Transcripts​

You can edit transcripts to fix errors:

  1. Open the video document
  2. Click "Edit Transcript"
  3. Make corrections
  4. Click "Save"
note

Editing a transcript triggers re-embedding, which may affect existing queries.

Best Practices​

  • Use videos with clear audio
  • Prefer videos with single speakers
  • Consider adding timestamps for navigation
  • Edit transcripts to fix obvious errors

Troubleshooting​

Transcription Failed​

Common causes:

  • No speech in video
  • Unsupported audio format
  • Video too long for your plan

Solution: Check file format and duration limits.

Poor Transcription Quality​

  • Verify audio quality in the original video
  • Consider uploading a higher quality version
  • Manually edit the transcript